Privacy Policy

1. Who We Are

lol49 is an online gaming and betting platform designed for entertainment and gaming purposes, serving the Bangladesh market. Our platform offers cricket betting, live casino games, slot games, and crash games, all accessible via desktop and mobile devices.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact us at our support email address listed in the footer of this page. lol49 is the data controller for all personal information collected through the Platform.

2. Information We Collect

We collect several types of information in connection with the services we provide. The categories below describe what we collect and the context in which we collect it.

Information You Provide Directly

• Full name and date of birth (for account registration and age verification — players must be 21 years or older)
• Email address and mobile phone number used for account creation and communications
• Residential address and city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet)
• National ID, passport, or other government-issued identification documents for KYC verification
• Payment information including bKash wallet numbers, Nagad account details, Rocket account details, and bank account information as necessary for deposits and withdrawals

Information Collected Automatically

• IP address, device type, operating system, and browser type when you access the Platform
• Session logs, game history, betting activity, transaction records, and timestamps
• Cookies and similar tracking technologies — see Section 7 for full details on how we use cookies

3. How We Use Your Information

lol49 uses the personal information we collect strictly for the purposes outlined below. We do not use your data for purposes incompatible with those for which it was originally collected.

• To register and maintain your lol49 account, verify your identity and age (21+), and authenticate your login sessions
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners in BDT
• To deliver and improve our gaming services, including cricket betting (BPL, T20), live casino, slots, and crash games
• To send transactional communications, account alerts, bonus notifications, and promotional updates where you have consented
• To comply with anti-fraud, responsible gaming, and platform security obligations, and to investigate any reported misconduct or suspicious activity

4. How We Share Your Information

We may share your personal information in limited, controlled circumstances as described below. In all cases we apply strict standards to ensure your data is treated with care.

Service Providers and Payment Partners

We share necessary data with trusted third-party service providers who assist in operating the Platform, including payment processors (bKash, Nagad, Rocket), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), hosting infrastructure providers, and customer support tooling. These service providers are contractually bound to use your data only as required to deliver their services to lol49 and must maintain appropriate security measures.

Legal and Regulatory Obligations

We may disclose your personal information where required to do so by applicable law, regulation, legal process, or enforceable governmental request. We may also share information where necessary to protect the rights, property, or safety of lol49, our users, or the public.

Business Transfers

If lol49 is involved in a merger, acquisition, asset sale, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on the Platform or by email before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Retention

lol49 retains your personal information for as long as your account remains active or as needed to provide you with our services. We apply the following retention principles:

• Account registration data and KYC documents are retained for the duration of your account plus a mandatory period thereafter as required for anti-money laundering compliance and audit trail purposes
• Transaction records including deposits and withdrawals are retained for a minimum of five years to satisfy financial record-keeping obligations
• Marketing consent records are retained until you withdraw your consent or request deletion, whichever comes first
• If you close your account, we will anonymize or delete personal data that is no longer necessary, subject to any legal retention obligations that apply

6. Data Security

lol49 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, regular security audits, and staff training on data handling best practices.

While we take all reasonable steps to protect your data, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. If you have reason to believe that your interaction with lol49 is no longer secure (for example, if you feel that your account has been compromised), please contact us immediately at the support email address listed in the footer.

7. Cookies and Tracking Technologies

lol49 uses cookies and similar technologies (such as local storage and session tokens) to deliver a reliable, personalised, and secure experience on the Platform. Cookies are small text files stored on your device. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session authentication, security tokens, and fraud prevention signals. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with the Platform by collecting anonymous aggregated statistics on page load times, error rates, and navigation flows.
• Functional Cookies: Remember your preferences such as preferred language (English / Bengali), last visited game section, and notification settings to deliver a more personalised experience.
• Analytical Cookies: Used only in anonymised or pseudonymised form to improve Platform content, user flows, and promotional relevance. No individually identifiable data is extracted from analytical cookies.

8. Your Rights and Choices

As a user of lol49, you have the following rights in relation to your personal information. To exercise any of these rights, please contact us at the support email address provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal information lol49 holds about you. We will provide this information in a clear, structured format. Identity verification may be required before we can fulfil your request.

Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please log in to your account to update basic profile details, or contact our support team for KYC document corrections.

Right to Erasure

You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data may be retained to comply with legal obligations even after an erasure request.

Right to Restrict Processing and Object

You have the right to request that we restrict the processing of your personal data in certain circumstances, and to object to processing carried out on the basis of our legitimate interests. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

9. Children and Minors

lol49 is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or retain personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on lol49 or provided us with personal information, please contact us immediately at the support email listed in the footer so that we can take appropriate action, including account closure and data deletion.

Age verification is a mandatory step during account registration on lol49. Players must confirm they are 21+ and may be asked to provide government-issued identification as part of our KYC process. Any account found to belong to a person under 21 will be suspended immediately and all associated funds will be handled in accordance with applicable regulations.

10. International Data Transfers

lol49 primarily stores and processes data within secure hosting environments. In order to deliver certain services — for example, game content streamed from providers such as Pragmatic Play, Evolution Gaming, or Ezugi — your data may be processed by service providers operating outside of Bangladesh. Where such transfers occur, we ensure appropriate safeguards are in place, which may include:

• Contractual data processing agreements with all third-party providers
• Technical security requirements including encryption in transit and at rest
• Restrictions on use of your data for purposes beyond what is required to deliver the service
• Regular reviews of provider compliance with our data protection standards
• Prompt notification obligations in the event of a data breach or security incident

We only engage third-party providers who can demonstrate adequate protections for personal data. We do not transfer personal data to providers in jurisdictions with inadequate data protection frameworks without appropriate safeguards in place.

11. Third-Party Links and Services

The lol49 Platform may reference or integrate third-party payment services such as bKash, Nagad, and Rocket for transaction processing. These services operate under their own independent privacy policies. When you interact with a third-party payment gateway, lol49's Privacy Policy does not govern the data practices of that third party. We encourage you to read the privacy policies of any third-party service you use in connection with lol49.

lol49 is not responsible for the content, privacy practices, or security of any third-party website or service that may be accessible through our Platform. We recommend exercising caution and reviewing the relevant policies whenever you leave the lol49 Platform.

12. Changes to This Privacy Policy

lol49 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform. Your continued use of lol49 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lol49 handles your personal information, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

You can reach us at the support email address displayed in the footer of every page on the lol49 Platform. Our team is available to assist you with data access requests, correction requests, deletion requests, and any general privacy enquiries. We aim to respond to all requests within 5 business days (Bangladesh Standard Time, UTC+6).